Week 38, 2019 – In Lisbon

I spent a week in Lisbon, Portugal to participate in Intersection Conference, in particular, to deliver a case study presentation with Mael about the customer experience work we’ve been doing for Eurotunnel.

We’d challenged ourselves to construct a case study that wasn’t told in a sequential manner – we did this, then that, then that – and boy, did that create a lot of extra work! It was worth it, though, as it forced us to reflect more deeply about the lessons we’d learned.

I wore a book-themed shirt in a library by accident. Heh.

I was also lucky to take part in an Enterprise Design seminar the day before the talk and added a few elements to bring the narrative closer to the theme of the conference. Putting together talks are so valuable for that – the telling and re-telling of a story might be the best way to make it our own.

This talk was meaningful to me for two reasons:

1) I’ve been a participant at Intersection for several years and was glad to be able to share back a solid piece of work

2) I got to talk about topics near and dear to my heart – taking care of ourselves throughout the ambiguity and complexity of our work, investing in how we learn, and the role of community in our growth

Intersection19 talk – Scaling CX – shared

Scaling CX: A Story About Building Bridges Together Tomomi Sasaki Parter, designer AQ Associate, EDA Mael Inizan Service Design Director Hiveworks https://2019.intersectionconf.com/sessions/building-bridges-together.php September 17th, 2019 / Lisbon, Portugal / Intersection19

Twenty-one weeks since I wrote the last weeknote :/ This is kind of a lame post, especially after a big conference, but well, gotta (re)start somewhere….


A photo of the painting Carl Vilhelm Holsøe, “Intérieur, femme occurrence” (1886) seen at the Vilhelm Hammershøi exhibition at Musée Jacquemart-André.

I love how she’s enthralled in her reading. Her body is so still you can almost hear the rustle of a page being turned. The posture is natural and settled just so — we can imagine she’s an avid and practiced reader who can drop instantly into this focused state.

I used to have this habit. I would like it back. That’s a topic on my mind recently, as I make my way through Cal Newport’s “Deep Work“. I set this photo/painting as my lockscreen to remind myself of that.

This post is the first in a series called Lockscreen Diary. The lockscreen is a prime piece of real estate that expresses what’s important to the phone owner at that time. I think it would be interesting to track the changes.

Week 17, 2019 — Off to Marseille!

Photo: View of Marseille from Notre-Dame de La Garde

Not a lot going on this week – I helped the AQ Tokyo team tie up loose ends before their 10 day holiday, and headed out to Marseille early Friday morning.

  • Launched the Eventbrite page for the Researcher Skills Workshop in Paris on May 9th.
  • Published the facilitators’ guide for said workshop.
  • Met with Mael to work on our talk submission for the Intersection conference, about a customer experience project that we collaborated on for six months.
  • Met my new mentee to kick off our 3mo engagement for the Hexagon project.
  • Kicked off the planning for the closing event of Design Research Tokyo Season One – we’ve now got a venue, date, theme and first speaker.
  • Started a new research project for an American crypto exchange service.

I’ve fallen behind on reading (books) so not much to write about there. I’ll just end this weeknote with some in-your-face-ness that is Marseille.