I spent a week in Lisbon, Portugal to participate in Intersection Conference, in particular, to deliver a case study presentation with Mael about the customer experience work we’ve been doing for Eurotunnel.
We’d challenged ourselves to construct a case study that wasn’t told in a sequential manner – we did this, then that, then that – and boy, did that create a lot of extra work! It was worth it, though, as it forced us to reflect more deeply about the lessons we’d learned.
I was also lucky to take part in an Enterprise Design seminar the day before the talk and added a few elements to bring the narrative closer to the theme of the conference. Putting together talks are so valuable for that – the telling and re-telling of a story might be the best way to make it our own.
This talk was meaningful to me for two reasons:
1) I’ve been a participant at Intersection for several years and was glad to be able to share back a solid piece of work
2) I got to talk about topics near and dear to my heart – taking care of ourselves throughout the ambiguity and complexity of our work, investing in how we learn, and the role of community in our growth
Twenty-one weeks since I wrote the last